Company Overview

We are the force behind the meteoric rise of India's leading telecom operator Jio with 400 Million+ customers. We have powered an exhaustive list of digital apps & services delivering functionality, usability, engagement, scale, and loyalty. Our solutions serve both B2C and B2B customers and encompass an end-to-end 5G solution, AI/ML platforms, cloud-native OSS platforms, and sophisticated BSS solutions. Headquartered in Navi Mumbai, Maharashtra, Jio offers innovative services in the Media & Telecommunications industry. Visit Jio Platforms for more details.

Job Overview

We are seeking a Junior Service Desk professional to join our team in Navi Mumbai. As a Full-Time employee, you will play a crucial role in providing customer service and technical troubleshooting support to our clients. This position requires a passion for solving problems and delivering exceptional service to ensure customer satisfaction.

Key Responsibilities: 

Responsibilities:

• Service Desk Call taking profile.

•   Respond to the issues reported by customer predominantly through voice and emails, chat, etc.

•            Identify, investigate, and diagnose the issue.

•            Provide resolution to customer based on in scope processes.

•            Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.

•            Achieve defined targets.

•            L1 Support for Resident, Non-Resident Guests & Belvedere

•            L1 Support for Hotel Staff for “Team Internet”

•            Wi-Fi assistance for Hotel Events/Conferences.

Qualification and Work Experience

Qualification: B.Sc. / BE /B Tech

Work experience: Fresher -2 Years

•            Excellent verbal and written communication skills with email etiquette and customer service skills

•            Good Analytical skills

•            Basic knowledge of IT infrastructure, Tools and network

•            Proficient in Ms Office

•            Willing to work in Rostered shifts as per project requirement.

Competencies /Expertise Required (Functional & Behavioral)

• Systematic problem-solving skills, with the ability to think.
• Excellent in analytical thinking for translating data into informative visuals and reports.
• Adaptable to change.
• Quick Learner – Open learn and work on new technologies and products

If you are interested please share below mention details :

1. Location
2. Preferred location
3. Current Co
4. Experience
5. Current CTC
6. Expected CTC
7. Notice Period
8. Offer in Hand
9. Highest Education
10. SSC %
11. HSC %
12. Graduation %
13. University Name

Email Id :Ashwini.chakor@ril.com

Exp : Fresher to 1 year

Note: Training will be provided for 15 days

Payroll co. Quess Corp

Regards,

Ashwini Chakor