About the Position

We're looking for an experienced and engaging Program Manager who exemplifies what it means to be a servant-leader, a trusted advisor, and a confident mentor to teams, both technical and non-technical in nature. You'll be joining a growing, cross-functional team of Production engineers, Development Engineers, Engineering Managers, Technical Operations team in the eCommerce space. You will use your knowledge and experience coaching best practices across both technical and non-technical teams to advance our mission. 

About the Company

Reliance is treading on an exciting new business journey exploring the online channels in retailing. We need techno-functional experts who will join hands in achieving these goals. We are looking for engineering professionals who can revolutionize customer experience & convenience in the digital environment by creating scalable and seamless multi-channel experiences by connecting buyers & sellers of all types and sizes across the nation. You can be a part of developing and launching new services for Reliance across channels – web, tablet, mobile, and future channels. You’ll have the opportunity to design, develop and support innovative solutions across a variety of applications, platforms and environments, building tomorrow’s technologies. You’ll put your skills, experience and passion to work in an entrepreneurial environment where success is rewarded.

Key Responsibilities

• Coach cross-functional team members in program and project management best practices

• Guide, lead, escalate and clear impediments blocking progress toward team goals

• Identify and manage dependencies, interactions, and deliverables within and across multiple teams

• Work with the Leaders of Program Management to build and scale operational best practices to align multiple teams and individuals with the company's overall objectives and priorities

• Ability to undertake, lead and oversee Incident Management, Problem Management, Change Management process design and adherence.

Domain: Must have a good understanding of the eCommerce domain in at least one retail segment (Grocery, Fashion and Apparel, Specialty, etc.) covering functions ranging from Channels (Online, Mobile, Call Center, etc.), Web Merchandising, Search, and OMS.

Nature and Scope:

• Proven ability to coach and mentor both technical teams in project management and practices in a replicable, scalable way

• 6-12 years of Program Management experience with proven expertise in PM methodologies, concepts, practices, and standards

• Significant experience leveraging software development and team collaboration tools

• Experience managing programs and projects for distributed teams 

• Experience in Data Analysis, reporting, dashboards

• Hands-on experience in MS Excel and MS PowerPoint

• Excellent communication and interpersonal skills.