Scope 

·       Provide subject matter expertise for the 24x7 operational support for network components in various cloud environments. Provide expertise on the installation, management, configuration and troubleshooting expertise on these clouds.

·       Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed.

·       Attend RFPs for various Cloud implementation requirements for both Public as well as Private (on premise) Cloud HCI requirements. Private cloud could be Azure HCI or RedHat OpenStack.

·       Assist with automation of mundane tasks for the cloud operations team.

Technical Skills

·       Strong understanding of different cloud IaaS & PaaS services on Azure, AWS & GCP, Cloud networking concepts and Hands-on experiences of various Azure resources-

a. Azure Firewall, NVA firewall

b. Azure Load Balancer, App Gateway

c. Express Routes, S2S & P2S VPNs

d. NSGs, VNet & VNet Peering, Subnets

e. Virtual Network Gateway, NAT Gateway, Traffic Manager

f. Front Door, CDN (Content Delivery Network),

g. Private End Points, Private Link Service,

h. Azure Bastion Host, Azure Monitor, Alerts, and Log Analytics etc. · Knowledge and experience of Private cloud i.e. Azure HCI stack, VMware NSX or RedHat OpenStack would be a great value add.

·       Knowledge of Azure Site recovery, Hybrid cloud & multi cloud setups · Understanding of migration scenarios.

·       Technical OEM certifications for cloud environments

Responsibilities

·       The key responsibilities are highlighted below.

·       Expected to build, deploy, configure, manage & troubleshoot network components in a cloud environment

·       Work closely with business/application support teams to understand and deploy the agreed solution.

·       Key responsibility would be to recover the service from any outage and ensure timely performance management activities are being carried out.

·       Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met.

·       Assist in the architecture, design, and build of the cloud infrastructure within Microsoft Azure and GCP.

·       Provisioning, managing Azure Infrastructure ARM templates, Azure Blueprints