Job Accountabilities

•             First level support to end users based on Knowledge base available

•             Provide desktop and Laptop support.

•             Basic installation and uninstallation of all desktop applications

•             Handling ITSM Tool and Allocating the tickets to the right resolver group

•             Providing Support for MAC related calls

•             Providing Support for Mobile Device

•             Installation of Business-related software

•             Ensuring Software Compliance in all the End User Devices

Skills Required (Knowledge and Skills)

•             Hardware & OS knowledge 

•             Software application knowledge,

•             ITIL Knowledge

•             Good Communication Skills

•             Basic Knowledge of Network,

•             Apple products

•             -MCSE or similar

Key Attributes (Experience and Qualifications)

·      B.E in Engineering from a reputed institute. (Information Technology, Computer Science Engineering)

·      Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.