Roles & Responsibilities

• The ideal candidate will be responsible for leading the technical delivery aspects of multiple cloud operations initiatives, ensuring the successful deployment, management, and optimization of cloud-based systems and services
• Lead the technical delivery of cloud operations projects, from planning and design through implementation and optimization
• Oversee incident and problem management, ensuring minimal impact on service deliverables and prompt resolution
• Coordinate technical professionals in charge of root cause analysis, providing preventive measures and long-term solutions
• Lead the Cloud Operations team for industry standard certifications in Managed cloud operations such as MSP, AWS Managed Service etc
• Champion the culture of continuous service improvement and service excellence by adopting industry best practices like ITIL, DevOps, & Lean
• Coordinate the entire lifecycle of cloud services from design, implementation, to end of life, collaborating with architects, security teams, and other stakeholders
• Manage the delivery and performance of cloud services, ensuring SLA compliance and customer satisfaction
• Provide guidance and expertise to the operations team, ensuring adherence to established standards and procedures throughout the project lifecycle
• Manage the deployment and configuration of cloud resources, including compute, storage, networking, and security components, using automation and orchestration tools.
• Oversee the monitoring, performance tuning, and troubleshooting of cloud environments to maintain optimal system health, availability, and performance.
• Implement robust security controls and compliance measures to safeguard sensitive data and ensure regulatory compliance within cloud environments
• Collaborate with DevOps teams to integrate continuous integration/continuous deployment (CI/CD) pipelines and automate deployment workflows for cloud-based applications and services
• Act as a point of escalation for cloud-related technical issues, providing expert advice and steering for informed decision-making

Skills

• In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and services, including compute, storage, networking, and security.
• Proven experience in technical leadership roles, with a focus on cloud operations, infrastructure, and architecture. Experience in managing technical teams in complex cloud environments, including multi-cloud infrastructures spanning in multizone environment
• Experience in leading 3 to 5 managed service engagements in Cloud Platform / Application solutions
• Experience in delivering Cloud operations engagement align with industry standard Cloud frameworks
• Proficiency in using scripting languages (Python, Bash) and Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible for automating cloud service deployments.
• Understanding about cloud automation and orchestration tools (e.g., Terraform, BICEP, Ansible, Kubernetes) and infrastructure-as-code (IaC) principles.
• Familiarity with containerization technologies (like Kubernetes or Docker), microservices architecture, and serverless computing
• Technical expertise in DevOps practices, CI/CD pipelines, and agile methodologies
• Proficiency in scripting and programming languages (e.g., Python, PowerShell, Bash) Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Cloud Professional Architect are a plus