IOT Customer Experience Manager
IOT Customer Experience Manager161
Applications
161
Applications
Navi Mumbai
Full-Time
Mid-Level: 4 to 6 years
Posted on Jun 12 2024
Not Accepting Applications
About the Job
Skills
Customer Relationship Management
Microsoft Excel
Microsoft PowerPoint
communication skills
CRM Tools
Customer Interaction
Key Tasks:
- Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
- First Point of contact for Distributor/Retailer Escalations. Should be available on phone/Whatsapp 6 days a week 9am:8pm
- Training of Sales Teams of Offline Partners as and when needed from time to time
- Identify sales opportunities with dealer & distributors
- First Point of Contact for ecommerce (Amazon, RD and JME) customer escalations. Manage Platforms like Brand Redirect
About the company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a com ...Show More
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS Platforms. In addition to these core platforms, we have also created our own cloud-native probing solutions for radio and core networks, simplifying network debugging and not requiring any systems integration with probe providers. To enable a SAAS-based model, JPL has also developed a sophisticated array of BSS solutions. The entire product line is cloud native and can be deployed either on a public cloud or a private cloud. ...Show Less
Industry
Media & Telecommunication...
Company Size
51-200 Employees
Headquarter
Navi Mumbai, Maharashtra
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