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Jio

HP service manager role

Mumbai
Contract
Mid-Level: 3 to 7 years
₹ 4L - ₹ 9L (Per Year)
Posted on Aug 05 2024

About the Job

Skills

java
SQL
RCA
flow of Incident
flow of Incident
SLA adherence

JD for HPSM



. HP Service Manager 9.x Application Support, Alert monitoring, Log monitoring


· Debug and do RCA


· Understand the workflow/Architecture and application functions


· Understand the points/replication steps given by the L1 team


. Knowledge of ITIL, flow of Incident / Change / Problem Mgmt


. Worked in HP Service Manager 9.x version as administrator and perform compliance activity


· Ensure designs are in compliance with specifications along with the company specification.


· Capable of creating RCA


· Support continuous improvement by investigating alternatives and technologies


· SLA adherence


· Should be an excellent team player and should be able to take responsibility for the ticket


· Provide L2 support for the issues escalated by the L1 team.


. Knowledge in Unix, SQL, Java


About the company

Jio

We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a com ...Show More

Industry

Media & Telecommunication...

Company Size

51-200 Employees

Headquarter

Navi Mumbai, Maharashtra

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