Role: Enterprise Resident Engineer_L1/L2 Support

Position: Enterprise Resident Engineer_L1/L2 Support

Experience (in Yrs): Min 2 Years and Max 5 years

Education: Graduate (B.E)

Designation: Engineer / Sr. Engineer

Hiring specifications

Knowledge

1. Understanding of Wi-Fi Network Architecture, Topology.
2.    Knowledge of Data and IP layer fundamentals.
3.    Knowledge of MPLS network
4.    Knowledge of handling large Telecom / ISP Enterprise customer network.
5.    Knowledge of Wi-Fi Access Points, switches, controllers.
6.   Understanding for Wi-Fi 802.11 std, security protocols, knowledge of troubleshooting steps.

Skills

1. Customer Focused
2. Good Management Quality
3. People Management
4. Good Oral and Written Communication

Attributes

1. Adaptability
2. Resilience
3. Work Ethic
4. Sincere & Honest

Key Skill Required

• Able to perform with defined goals and set targets to meet organization objective
• Effectively manages the L1/L2 support at customer location.
• Effectively highlights the customer end issues to customer IT team.
• CCNA is added advantage.
• Able to drive the SR’s resolution as per stipulated timelines with various JIO internal teams.
• Take faster decision and follows company guidelines, procedures and process
• Ability to coordinate with Field Teams and internal teams.

Key Responsibilities

1)     Ability to work with various internal stake holders and get the SR’s resolved on priority.

2)     Can able to do the FLT for Wi-Fi Solution with the customer end stake holders.

3)     Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for faster resolution of fault.

4)     Reporting of link status – Daily / weekly / monthly wise & ensure to maintain the customer link uptime.

5)     Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery.

6)     Can able to do the FLT with the customer end stake holders.

7)     Open SR’s pendency report should be re-concile on daily basis with customer before flashing to all respective stack owners.

8)     DC/DR link monitoring and do escalation internally for quick restoration

9)     Has to handle customer escalation and feedback effectively in time bound manner

10)  Release the tracker on fault management to customer as well as internal stake holder.

11)  Work on SLA bound and get the monthly/ Quarterly reports.

12)  Link monitoring and FT life cycle management on various scenarios.

13)  Helping Jio team to better stake holder management at Customer end.