Job Description

Unique Job Role

Lead– Application Admin & Architecture

Date Created

Business/Function/Site

IT

Written By

Department

ECM

Approved By

Normally Reports To (UJR)

Maximum Age

Functional Area

Job ID

Sub Functional Area

Pay Band

Job Purpose

Act as Lead (Application Administration & Architecture - ECM) for Documentum – REIMS solution. Lead will define system architectures based on Documentum product suites and provide strategy and subject matter expertise for enterprise content management architecture roadmap. Lead is responsible to provide & coordinate for production support to maintain the consistent application performance. The role is also responsible for the team that ensures Documentum - REIMS service provisioning, release and configuration management, technical support and escalation management for all production issues. The role establishes standards, guidelines, documentation requirements and best practices for effective solution management.

Accountabilities and Outcomes/KPIs

Accountabilities

Outcomes & KPIs

• Own and evolve the enterprise information management architecture strategy for REIMS/Documentum. Manage all REIMS architecture changes, sizing servers and content storage.
• Coordinate for Documentum product upgrades, server migrations across data centers, network changes, hardware upgrades for REIMS solution.
• The Lead will also manage the post production support including, but not limited to, investigating and troubleshooting production issues related to core Documentum products, enterprise integrations & interfaces, finding solutions to issues, and coordinating with concerned teams for resolution of issues. The Lead will implement required monitoring processes to maintain consistent system uptime.
• The Lead manage the services provisioning for business users that include creation of new content repositories and configuration of projects for various businesses within set processes and time frames.
• Act as leader/mentor for solution management & proactively involve in team building efforts, including coaching, knowledge sharing sessions, training, and team career development.
• Issue and own relevant documentation for System Admin and architecture vertical
• Interviews candidates for support & development roles and evaluate them for specific roles.
• Provide technical support for analysis of business requirements and liaising with functional teams to assist in the on-going improvement of enterprise content management & business processes management and procedures.
• Efficient utilization of software and hardware resources
• Ensuring consistent and uninterrupted services availability for business users.
• Successful management of necessary initiatives to ensure on-time service delivery regarding new repositories & project provisioning.
• Balancing the available departmental resources for various administration and support activities/projects.
• On time completion of solution enhancement projects such upgrades, deployment of customized components & system integrations.
• SLA based resolution of production issues.
• Successful Incident & Problem management
• Updated processes, procedures, checklists, knowledge bank

Key Relationships

• Lead – Application Development (ECM)
• Discuss the solution designs and its suitability with existing environment/setup.
• Work together to analyze the customization/ change requirements & decide a solution
• Perform impact analysis with respect to existing architecture
• Coordinate for all development support for migration & upgrades
• Take support during query/ issue resolutions
• Business Analysts
• Discuss the issues, solutions during requirement analysis
• Provide support for REIMS issue resolutions
• Explain REIMS – Documentum product features, functionalities
• Discuss solution possibilities & suggest workaround, if required.
• Enterprise IT Teams
• Data Centre Teams
• IDC Planning & IDC Operations (Server provisioning, OS maintenance)
• Network Teams - LAN, WAN & Network Firewall
• Database Administrators
• Enterprise SAP team
• Enterprise IT Services
• Active Directory
• Enterprise email team
• Information Rights Management team
• GetIT
• Group embedded IT teams
• RPMG (SmartPlant), SnT & other embedded IT teams
• REIMS Support Team Members
• Coordinate all configuration changes
• Monitor change documentation & test results
• Guide team for configuration changes
• Provide guidance for support issues
• Monitor support tickets & their resolutions
• Coordinate all user communication for scheduled deployments / general communications.

Experience & Educational Requirements

EDUCATIONAL QUALIFICATIONS:

Include Additional Certification Required if any

Graduate Engineer, MCA

Additional: EMC Certification for Documentum

RELEVANT EXPERIENCE:

Type of roles (and duration) which an individual ideally should have done in his/her prior experience to be detailed

• >15 years of experience in Enterprise Content Management Systems.
• 10-12 years of professional experience directly related to IT operation for production Documentum based ECM
• Advanced Documentum product implementation experience
• Technical and functional understanding and significant work experience with Enterprise Content Management Systems using EMC Documentum and collaboration technologies. This includes Architecture & Content Server, BPM or similar process automation tools
• Extensive knowledge of Documentum design pattern, development APIs, available interfaces & integration methods, development & customization tools / methods.
• Understanding of various operating systems (UNIX/Linux/Windows), databases (SQL Server/Oracle) & storage solutions.
• Well versed with software development life cycle.
• Comprehensive knowledge of hardware, software, application, and systems engineering
• Experience managing large scale technology incidents and supporting root cause analysis.
• Knowledge of Service Level Agreements (SLA) directly or indirectly related to incident resolution.
• Project and program management planning and organizational skills

Scope of Work

a) People Management Scope (Range of no. of Direct Reports):

b) Geography Coverage (Country-wide/ Region-wide / Location-wide / Other)

Across all geographies

c) Corporate Coverage (Company-wide / Business or Function-wide / BU or Sub-function-wide / Other):

Covers all group companies

Competencies

Competencies

Proficiency Level (1-4)

A. Core RIL Competencies

• Customer Value
• Excellence
• One Team
• Respect
• Ownership

B. Core Domain Competencies

• Enterprise Content Management solutions & best practices
• Documentum Architecture, products, components and Design principles and practices
• Documentum design pattern, development APIs, available interfaces & integration methods, development & customization tools / methods
• Strong analytical and technical problem identification, analysis and resolution skills
• Organize technical concepts for solution integration
• Broad understanding of Databases (Oracle, MS SQL), J2EE application servers, Operating Systems (Solaris, UNIX, Linux, Windows), LDAP, SMTP, Networking concepts.

C. Role-specific Competencies

• Planning & tracking skills, including risk mitigation & innovative approaches to improve productivity, customer experience, and reduce cost.
• Expertise in defining system architectures and software solutions using Oracle Database and Documentum. Makes recommendations on the solution architecture, data models & information management related tool suites, and processes for continuous improvement
• Change & release management skills – systematic, structural and conceptual, familiar with methods and tools for managing the changes & releases.
• Service operations management skills - support to maintain consistent system uptime and resolution of escalated tickets.
• Organization, Team Coordination & Facilitation skills - emphasis on coordinating relationships with various IT support functions/groups; ability to solve issues by coordinating across cross-functional areas
• Communication

How many products handled in documentum

How big is the setup, number of users (20-30K), content servers(7-10)

Workflow (multiple of 10 applications)

Documentum deployment architecture

Bechtel

HCL

Infosys

Wipro

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Print date 6/18/2024