Experience

At least 2-3 years of experience in IT Infra Support

Job Description

Good knowledge in Windows Operating System include Citrix/Accops desktop

Strong knowledge in excel, power point & also with strong analytical skill

Working knowledge on Windows AD, Windows ADFS, Windows AD Sites and Trusts

Working knowledge of multi-Factor authentication

Configuring and supporting security tools, such as firewalls, anti-virus

Able to solve medium to high complexity applications related incidents coming from end-users

Logging incidents and their status in HPSM (Ticketing tool)

Should be able to do troubleshooting based on information collected through application logs, system logs and configuration files

Able to analyse impact of incident and communicate it to affected user areas and minimize it.

Should be able to interact with L1 engineers or external teams for troubleshooting of issues

Candidate should be able to Manage and Troubleshoot given technologies in large scale environment, should have knowledge of IP/TCP

Responsible for providing support and documentation for all activities

Flexible on working hours and ready for 24/7 support model