Technical Requirements:

·        Technical knowledge on Hyper visors.

·        Experience in hosting services over cloud

·        Experience in managing IaaS, PaaS and SaaS services.

·        Knowledge of cloud service offerings, SKUs and onboarding / migrating applications over cloud.

·        Knowledge of Networking ALB, WAF, DDOS, NGFW, VPN etc

·        Knowledge of Operating Systems RHEL, Windows, Ubuntu, CentOS

·        Understanding of Microservices and containerization using Dockers and Kubernetes orchestrations.

·        Experience in at least one of the relational database (SQL Server, Oracle, DB2 etc.) preferably running in the cloud.

·        Working knowledge of Linux / Windows operating systems

·        Working knowledge across multiple platforms, including on public and private cloud technologies (Azure, AWS, GCP, etc.)

·        Advanced level knowledge in Infrastructure/Application debugging, identifying root cause

General

·        Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.

·        Working knowledge of production support role, incident, problem and change management.

·        Experience with Service Delivery Model, Technical Problem Resolution, Network & Infrastructure troubleshooting in an Enterprise environment

·        Aggressively responds to service requests from Client facing support teams, Operations, Risk/control partners, etc.

·        Support Sustained Resiliency, Disaster Recovery, and High Availability weekend events.

·        Escalates work appropriately to technology teams and provides technical and creative solutions.

·        Coordinate incident management coverage, to ensure seamless hosting.

·        Incident management and technical call facilitation, coordination, and communications during critical outage situations

·        Participates in Root Cause calls and drives actions to resolution with a keen focus on toil reduction.

·        Excellence in systems operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.

·        Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.

·        Good to know have Network/infra knowledge.