Call Coordinator
Call Coordinator24
Applications
24
Applications
Navi Mumbai
Contract-To-Hire
Fresher: Less than 1 year
Posted on Jul 10 2024
About the Job
Skills
Excellent communication skills
Problem-solving skills
Customer service orientation
Attention to detail
Ability to multitask
Knowledge of phone systems
Time management
Empathy
Job Role Text
GetIT – Call Co-ordinator
Functional Area Text
End User Support - Call Coordinator
Job Grade
Executive
Job Accountabilities (Duties and Responsibilities).
Job Accountabilities
- Call Management - Log all calls and requests into the ticketing system, ensuring accurate and complete information.
- Sharing the Ticket ID with the user
- Answer and manage incoming calls related to IT issues or service requests.
- Provide process related assistance and basic troubleshooting guidance to end-users over the phone
- Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
- Keep end-users informed about the status of their requests
- Working in Shifts for 24X7 support
Skills Required (Knowledge and Skills)
- Good Communications,
- Clear and Pleasant Voice
- Empathy
- Active Listening
- ITIL knowledge
Key Attributes (Experience and Qualifications)
Graduate/ Diploma
Experience – 0 to 2 yrs
About the company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a com ...Show More
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS Platforms. In addition to these core platforms, we have also created our own cloud-native probing solutions for radio and core networks, simplifying network debugging and not requiring any systems integration with probe providers. To enable a SAAS-based model, JPL has also developed a sophisticated array of BSS solutions. The entire product line is cloud native and can be deployed either on a public cloud or a private cloud. ...Show Less
Industry
Media & Telecommunication...
Company Size
51-200 Employees
Headquarter
Navi Mumbai, Maharashtra
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