Company Overview

Jio is a leading force in the telecom sector with over 400 million customers. It provides a wide array of digital apps and services, greatly impacting functionality, engagement, and user loyalty. Jio delivers solutions for both B2C and B2B audiences, with an extensive portfolio of 5G and cloud-native technologies that enhance network agility and performance. Headquartered in Navi Mumbai, Maharashtra, Jio operates within the Media & Telecommunications industry.

Job Overview

We are seeking a Mid-Level Track Lead to join our team in Bangalore for a full-time position. The role requires hands-on expertise in team leadership, risk management, and stakeholder management to ensure project success and alignment with company objectives. The ideal candidate will manage multiple project tracks and drive the delivery of complex telecom solutions.

• Qualifications: BE/B. Tech/MCA full time. Throughout 60%.

Roles and Responsibilities

Must have min 18 years of recent experience in Application Support/Technology Support / DevOps / CloudOps, and should be ready to work in a 24 X 7 support environment

• Must have lead support teams of L1, L2, and SMEs in any technology operations environment that practices ITIL and DevOps principles

• Must have a working knowledge of Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programming Language: Java, Python,

• Must be hands-on with observability tools like ELK, Kibana, Grafana, AppD, Splunk, or any other similar tools

• Must have domain knowledge in E-commerce, Retail, Consumer Goods, Supply Chain, or any equivalent domain applications that have direct customer-facing web or mobile applications

• Must be hands-on with analyzing logs, thread dumps, heap dumps, GCs, etc.

• Working/Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP, or any other E-commerce platform would be an added advantage

• ITIL foundation certifications will be added advantages

• Good understanding of microservices architecture

. Working knowledge of Dockers, Kubernetes, and Cloud platforms