Company Overview

Jio is a leading telecommunications operator in India with over 400 million customers. The company is instrumental in providing a wide range of digital apps and services that foster functionality, engagement, and loyalty. Renowned for its end-to-end 5G solutions and cloud-native platforms, Jio serves both consumer and enterprise markets. Based in Navi Mumbai, Maharashtra, the company operates in the Media & Telecommunications industry with over 10,001 employees. For more information, visit our website.

Job Overview

The Application Support SME role is a full-time, mid-level position based in Guwahati. The ideal candidate should have a minimum of 4 years of experience in the field. The role focuses on managing and supporting Applications, Unix systems, and delivering solutions in a cloud-native environment.

Qualifications and Skills

• Expertise in application support, with an ability to troubleshoot and resolve issues efficiently and swiftly.
• Hands-on experience with ecommerce platforms (Mandatory skill) to ensure smooth operation and upkeep of high-traffic services.
• Strong knowledge of Unix (Mandatory skill), capable of executing commands, scripting, and maintaining system integrity.
• Proficiency in system monitoring, possessing the skills to both implement and manage monitoring tools to prevent downtime.
• Familiarity with microservices architecture, contributing to scalable and agile application deployments.
• Shell scripting experience to automate recurring tasks and to enhance system functionality with personalized scripts.
• Understanding of Kubernetes for managing containerized applications and efficiently handling workload distribution.
• Exposure to cloud environments, with an ability to adapt and manage applications on public and private cloud platforms.

Roles and Responsibilities

• Provide expert application support, diagnosing and resolving incidents to ensure minimal disruption to business operations.
• Collaborate with development teams to deploy and maintain finely tuned ecommerce platforms, enhancing user experience.
• Manage Unix-based systems, ensuring optimal performance, continued reliability, and comprehensive data security.
• Implement and maintain robust system monitoring tools, promptly identifying performance bottlenecks or issues.
• Adopt microservices architecture for flexible, efficient development, and deployment processes.
• Create and execute shell scripts to automate operational tasks, facilitating increased system efficiency.
• Utilize Kubernetes to streamline application deployment, scaling, and maintenance in a container registry.
• Collaborate in cloud infrastructure management, adapting unique client needs to compatible cloud solutions.