Application Support Engineer - L2
Application Support Engineer - L2904
Applications
904
Applications
Navi Mumbai
Thane
Full-Time
Mid-Level: 4 to 6 years
Posted on Jul 23 2024
About the Job
Skills
Application Support
apache tomcat
PE support
Nginx
eservices product
python
Role Purpose & Summary
- Engaged in supporting software’s /applications which operates in hardware and telecom environments.
- Involved in frontline support of applications for Contact Centers / Telecom /Enterprise /Banking environments working in 24 x 7 mode.
- Common skill set includes - Java, J2EE, IIS,PL/SQL Oracle, Mongo DB, Redis Caching, Elastic Search/Kibana and related tools.
- The candidate will be the first level of support for our contact center applications connecting with Business users and backend support team for resolutions /workarounds.
Experience & Technical skills
- Minimum 4 years of experience in Contact Center/Telecom/Enterprise IT / Banking industry
- Essential: Experience in handling Enterprise /Telecom customer facing Applications involving Web, application, and DB layers.
- Working knowledge on latest /next gen technologies – Elastic search, Kibana, Logstash, Content caching, Mongo DB. Experience in analysis application logs for errors and corrections.
- Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.
- Knowledge on tomcat/apache, Nginx , JSP , servlets.
- Knowledge on python, selenium tools for automation will also be preferred.
- Should be able to coordinate with TAC for any L4 / PE support with necessary logs or configuration details.
- Prior experience on non-voice / eservices product with Enterprise type accounts
- Experience in providing L2 level support to customers (medium to large).
- Also required understanding of voice network technologies and products.
About the company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a com ...Show More
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS Platforms. In addition to these core platforms, we have also created our own cloud-native probing solutions for radio and core networks, simplifying network debugging and not requiring any systems integration with probe providers. To enable a SAAS-based model, JPL has also developed a sophisticated array of BSS solutions. The entire product line is cloud native and can be deployed either on a public cloud or a private cloud. ...Show Less
Industry
Media & Telecommunication...
Company Size
51-200 Employees
Headquarter
Navi Mumbai, Maharashtra
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