Education - BE/BTech/MCA

Experience - 3 to 7 years

About Jio

Reliance is treading on an exciting new business journey exploring the online channels in retailing. We need techno-functional experts who will join hands in achieving these goals. We are looking for engineering professionals who can revolutionize customer experience & convenience in the digital environment. You can be a part of developing and launching new services for Reliance across channels – web, tablet, mobile, and future channels. You’ll have the opportunity to design, develop and support innovative solutions across a variety of applications, platforms and environments, building tomorrow’s technologies. You’ll put your skills, experience and passion to work in an entrepreneurial environment where success is rewarded.

Key Responsibilities

·        Work as an L2  in a complex Integration Infrastructure and provide Application Support to CRM for Reliance Jio which includes Kubernetes, Oracle PL-SQL, Linux, Floworx and Redis as technologies.

·        Engage in day to day high Severity Incident Resolution and perform Root Cause Analysis

·        Resolution of Incident Tickets and Service Requests

·        Troubleshooting of exceptions, performance issues and latencies / errors across the Middleware stack applications

·        Automate the critical jobs across the Middleware platform to minimize manual errors and human intervention

·        Work closely with the Technology stakeholders, Product, Application development, QA, etc. and offer right feedback

·        Implementation of effective monitoring for all the events and logs with right alerting / escalations for the critical alerts.

·        Perform Installation, automations and Configurations

·        Documentation of runbooks, incident response and RCA reports etc.

·        Willing to work in shifts