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Customer Service Representative

Bangalore
Full-Time
Fresher: Less than 1 year
15K - 24K (Per Month)
Posted on Mar 18 2024

About the Job

Skills

Interpersonal Skills
Typing speed
Sales
Communication
Good communication in English and Hindi
Writing skill
Customer Service
Customer Relationship Management (CRM)

As a Customer Support Executive/ BPO Executive specializing in social media, you will be responsible for engaging with potential customers who initiate inquiries through social media messaging. Your primary objective will be to initiate conversations, collect contact information, and subsequently make outbound calls to convert inquiries into successful sales.


Communication skills in English and Hindi are mandatory.

Typing speed 22+ wpm is also mandatory

Freshers can apply.

Work From office.


Responsibilities:


1. Inbound Chat Engagement: - Respond promptly to customer inquiries received through social media messaging platforms. - Initiate and maintain engaging conversations to understand customer needs and preferences.


2. Contact Information Collection: - Skillfully guide conversations to collect essential customer contact information. - Ensure accuracy and completeness of customer details for effective follow-up.


3. Outbound Sales Calls: - Utilize collected contact information to make outbound calls and continue the sales conversation. - Present product features, benefits, and address customer queries to drive conversions.


4. Conversion Strategies: - Develop effective strategies to transition chat interactions into successful sales calls. - Tailor communication to align with customer interests and motivations.


5. Customer Relationship Management: - Build positive relationships with customers through personalized and attentive communication. - Provide exceptional customer service to enhance the overall experience.


6. Sales Targets: - Meet or exceed weekly and monthly sales targets set for inquiries converted through social media chat. - Continuously optimize conversion rates and contribute to achieving team goals.


7. Adaptation to Trends: - Stay informed about social media trends and customer behavior to refine chat engagement strategies. - Adjust approaches based on evolving customer preferences and market dynamics.


8. Typing Speed Requirement: Possess a typing speed of 20+ words per minute to ensure efficient and responsive chat interactions.


9. Team Collaboration: - Collaborate with team members to share insights and best practices. - Participate in regular team meetings and training sessions to enhance performance.


Desired candidate Profile:


• Language: English (Mandatory) Hindi (Mandatory)

• Qualification: Any non-graduate/ Graduate/ Experience

• Salary: ₹ 15000 - ₹ 24000 per month

• Location: Jayanagar, Bangalore

• Job type: Full time

• Shifts: Day Shifts / Night shifts ( Rotational basis)



For more details: +91 7012709395, +91 8590558425

About the company

When dedicated efforts meet the conviction to excel, magic happens and we call that magic Jazp.com. Jazp.com is Middle East’s most reliable and successful online shopping platform that features an eclectic array of electronics, in-house collections, sports items, and retail. The trustworthy site that demystifies the intricacies of digital shopping, Jazp.com has in store everything you can possib ...Show More

Industry

Retail

Company Size

11-50 Employees

Headquarter

Bangalore

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