Company Overview

Embodying the essence of Bharat's age-old traditions and the vibrancy of modern entrepreneurship, the Janani Mithra Group proudly stands as a beacon of progressive business acumen. We are more than just businesses; we are a legacy intertwined with the aspirations and dreams of our land. The group, headquartered in Kochi, Kerala, is positioned in the Pharmaceuticals industry and is poised for exponential growth driven by digital transformation, sustainable agriculture, and global healthcare partnerships.

Job Overview

Janani Mithra Group is seeking a dedicated and detail-oriented Teller Operations professional to join our team in Ernakulam. This is a full-time role that plays a critical part in ensuring smooth and efficient banking operations, providing exceptional customer service, and maintaining precise financial transactions.

Qualifications and Skills

• Customer Service (Mandatory skill): Proven ability to offer superior customer service, building positive relationships with clients.
• Communication Skills (Mandatory skill): Excellent verbal and written communication abilities to interact with customers and colleagues effectively.
• Cash Handling: Experience and accuracy in handling and processing cash transactions to ensure financial integrity.
• Attention to Detail: Strong attention to detail to detect discrepancies and ensure accurate transactions.
• Math Skills: Solid mathematical abilities to perform financial calculations swiftly and accurately.
• Problem Solving: Ability to address and resolve customer inquiries and issues promptly and efficiently.
• Organizational Skills: Effective organizational skills to manage multiple transactions and tasks simultaneously.
• Knowledge of Banking Procedures: Familiarity with common banking procedures and regulations to ensure compliance and efficient operations.

Roles and Responsibilities

• Provide excellent customer service by addressing inquiries, resolving issues, and offering banking product information.
• Ensure the accuracy and security of transactions, adhering to all relevant policies and procedures.
• Handle and reconcile cash drawer in a precise manner, minimizing errors and discrepancies.
• Identify customer needs and direct them to appropriate banking services or specialists.
• Support branch operations by performing administrative tasks such as record keeping and data entry.
• Collaborate with team members to achieve overall Company goals and contribute to a positive work environment.