Job Description:

The Client Relationship Manager is responsible for building and maintaining strong relationships with clients, ensuring that they receive high-quality service and support. This role is central to understanding client needs, providing them with tailored solutions, and acting as a liaison between the client and the company. A successful Client Relationship Manager will anticipate client needs, proactively work to address concerns, and aim to maximize customer satisfaction and retention.

Key Responsibilities:

• Develop and maintain strong, long-lasting relationships with key clients.
• Act as the main point of contact for clients, addressing their needs, questions, and concerns.
• Understand client objectives and work closely with internal teams to develop solutions that align with their goals.
• Conduct regular client meetings to review progress, gather feedback, and present new opportunities.
• Provide guidance and support to clients on product or service utilization to maximize their value.
• Resolve client issues promptly by coordinating with relevant departments and ensuring client satisfaction.
• Identify opportunities for upselling and cross-selling additional products or services.
• Collaborate with the sales and account management teams to onboard new clients and ensure a smooth transition.
• Prepare and present client performance reports, highlighting key metrics and areas for improvement.
• Track client interactions, document feedback, and ensure all client data is updated in CRM systems.
• Maintain knowledge of industry trends and best practices to enhance the client relationship experience.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in client relations, account management, or customer service roles.
• Strong interpersonal skills with the ability to build rapport and trust with clients.
• Excellent communication skills, both verbal and written.
• Ability to understand client needs and provide strategic solutions.
• Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently, manage multiple clients, and meet deadlines.
• Problem-solving skills and a proactive attitude towards addressing client concerns.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience in the same industry as the company (e.g., technology, finance, consulting).
• Proven track record of successfully managing and growing client relationships.
• Knowledge of data analysis and the ability to interpret performance metrics.

Key Competencies:

• Client-focused mindset
• Effective communicator
• Strategic thinking
• Problem-solving
• Relationship building

Keywords:  

CRM Specialist, Salesforce, Zoho CRM, Customer Relationship Management, Data Analysis, Customer Engagement, CRM Optimization

Mandatory Key Skills (at least 1):  

CRM Software (Salesforce, Zoho, or similar), Data Analysis

Work Experience Required:  

1 to 3 years

CTC offered:  

₹15,000 - ₹25,000 per month

Job Location(s):  

Raipur, Chhattisgarh, India

Industry Type:  

Software Development, Customer Relationship Management

Functional Area:  

Customer Relationship Management, CRM System Implementation and Support

Qualification:  

Bachelor's degree in Business, Information Technology, or a related field (preferred)

Job responses on (email id):  

career@jain.software