Customer Support Engineer
Customer Support Engineer166
Applications
166
Applications
Hyderabad
Full-Time
Junior (1 to 3 years)
₹ 1L - ₹ 3L (Per Year)
Posted on Nov 04 2022
About the Job
Skills
Software Implementation
Customer support
Job description
Designation: Implementation/Support Engineer
Skills/Experience:
- Bachelors in any background/ Technical background better.
- good in customer handling and trouble shooting.
- Good in handling technical quires.
- Experience in the Implementation lifecycle of software products
- Installation of the product, configuration, and proving walkthrough
- Configure and ensure software changes to the system to assist in business organizational changes.
- Understanding customer requirements, analyzing them, and identifying GAPs if any
- Ability to understand/explore application functionalities and new products in line with customer needs.
- Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.
- Should be able to troubleshoot any issues that arise during the implementation. If needed, liaise with several internal departments to resolve the issue.
- Extend user support and training to customers and support users.
- Fresher (having good communication skill).
- 1 year experience having good knowledge in solving quires of customer.
- Must know English , Hindi , Telugu/Malayalam.
Technical:
Have basic knowledge on SQL. C.C++
About the company
ITP, a market leader in India in its domain, with its robust technological backbone and efficient technology platform that manages the needs and provides solutions to its customers in India, is now proposing to expand its global footprint.
ITP, in its endeavour to expand across multiple geographies in the world, is looking at Middle East, Africa, APAC, UK & Europe and the Americas and has ...Show More
ITP, a market leader in India in its domain, with its robust technological backbone and efficient technology platform that manages the needs and provides solutions to its customers in India, is now proposing to expand its global footprint.
ITP, in its endeavour to expand across multiple geographies in the world, is looking at Middle East, Africa, APAC, UK & Europe and the Americas and has a completely new entity that takes care of the needs and offers services to its global customers. It doesnât matter how long one has anyone been in the play in the ever-evolving age of technology. Google wasnât there 20 years ago and Facebook is a recent giant. We are not trying to recreate a revolution as of now, but we are sure we assert our position in the global market sooner than later. We are raring to go.
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Industry
IT Services and IT Consul...
Company Size
51-200 Employees
Headquarter
Hyderabad
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