Company Overview

ISON Xperiences is a dynamic, young, and leading domestic BPO with a strong presence across Africa, Dubai, and India. We cater to prominent clients such as Hathway, Airtel, Bajaj, and State Bank of India, aiming to provide exceptional consumer services. Our headquarters are located in Dubai, and we employ a team of 201-500 dedicated individuals. Join us as we continue to offer unparalleled services and aim for excellence.

Job Overview

We are seeking a Telesales Executive for our Bangalore location. This full-time position is ideal for freshers with 0 to 1 year of experience who are passionate about sales and customer service. As a Telesales Executive, you will leverage your communication and sales skills to engage with prospects and deliver outstanding service, contributing to our company's growth and customer satisfaction.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) and the ability to effectively convey information and engage with clients.
• Strong sales acumen (Mandatory skill) with a proven understanding of sales strategies and customer engagement.
• Detailed product knowledge (Mandatory skill) to adeptly explain offerings and answer queries to customers.
• Customer service orientation to ensure a positive experience and address concerns promptly.
• Effective negotiation skills to close deals while creating win-win situations for the company and clients.
• Strong persistence to follow up deals and inquiries while maintaining a professional demeanor.
• Time management skills are required to manage multiple tasks efficiently and prioritize effectively.
• Resilience to handle rejection or difficult conversations positively and continue performing at high standards.

Roles and Responsibilities

• Initiate and maintain effective communication with potential customers through phone calls.
• Understand customer needs, address inquiries, and provide timely, accurate product information.
• Generate sales leads and direct prospects to the sales team for further development if needed.
• Manage and update customer databases regularly to ensure data accuracy and consistency.
• Meet or exceed sales targets and contribute to team productivity metrics.
• Handle customer complaints with a positive attitude and escalate issues when required.
• Maintain up-to-date knowledge of company products and the market to enhance customer interaction.
• Work collaboratively with team members to ensure both individual and team success.