Company Overview

ison xperiences india private limited is a prominent player in the Business Process Outsourcing (BPO) industry with a workforce ranging between 5001-10000 employees. Headquartered in Noida, the company strives to deliver exceptional customer service solutions. For more information, visit isonxperiences.com.

Job Overview

We are currently seeking a Senior-level professional for our International Chat Process role based in Bengaluru. This is a full-time position ideal for both freshers and experienced candidates with a passion for providing excellent customer service. The role requires rotational shifts for male candidates and a morning shift for female candidates. The position offers a competitive salary of up to 25k.

Qualifications and Skills

• Fluency in multiple languages to efficiently handle international clients and resolve their queries.
• Excellent written communication skills to articulate responses clearly and professionally.
• Cultural awareness to understand and respect the diverse backgrounds of customers.
• Customer service orientation to prioritize client satisfaction and deliver exceptional service.
• Problem-solving skills to effectively address and resolve customer issues.
• Ability to multitask and manage multiple chat conversations simultaneously without compromising quality.
• Attention to detail to ensure accuracy in communication and data entry.
• Technical proficiency in chat platforms to navigate through different software and tools efficiently.

Roles and Responsibilities

• Handle international customer inquiries and complaints through chat support.
• Provide accurate and timely responses to customer questions and issues.
• Maintain up-to-date knowledge of company products and services to provide informed responses.
• Resolve customer issues by collaborating with internal teams and following up to ensure resolution.
• Document customer interactions and keep records updated for reference.
• Work in rotational shifts to cater to clients from different time zones.
• Ensure customer satisfaction through effective communication and problem resolution.
• Adhere to company policies and procedures while handling customer interactions.