Company Overview

ison xperiences india private limited, headquartered in Noida, is a prominent company in the Business Process Outsourcing (BPO) industry. With a global workforce of 5001-10000 employees, the company is well-regarded for delivering exceptional customer experiences across international processes. Explore more about us at our website: isonxperiences.com.

Job Overview

We are actively seeking a Customer Support Executive to join our dynamic team based in Bangalore Urban, Bengaluru. This full-time position is open to both experienced candidates and freshers, requiring a minimum of 0 to 1 year of work experience. The role involves handling UAE-based processes, with rotational shifts for male employees and a morning shift for female employees. Candidates must have excellent communication skills and a degree in any discipline. The salary for this position is up to 25k, spread over six working days with rotational week offs.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) are essential for effectively interacting with international clients and colleagues.
• Must have patience in dealing with difficult situations (Mandatory skill) to ensure customer satisfaction and resolution is achieved.
• In-depth knowledge of product/service offerings (Mandatory skill) is crucial for providing accurate information and support to customers.
• Problem-solving abilities are required to address and resolve customer inquiries promptly and efficiently.
• Empathy towards customers is necessary for understanding and addressing their concerns, fostering positive relationships.
• Ability to multitask is important for managing various customer requests and administrative tasks simultaneously.
• Attention to detail is essential for maintaining accurate customer records and providing precise information.
• Capability to remain calm under pressure while dealing with challenging customer situations or high call volumes.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide expert product/service information and resolve customer issues with effective solutions.
• Maintain a high level of product knowledge to answer questions and guide customers effectively.
• Document customer interactions and support solutions accurately in the customer relationship management (CRM) system.
• Collaborate with other teams to escalate and resolve issues promptly when necessary.
• Contribute to continuous improvement processes by sharing customer feedback and insights.
• Adapt to a flexible work schedule with rotational shifts or assigned morning shifts as required.
• Uphold the company's reputation by ensuring a positive and professional image in all customer interactions.