Company Overview

Irizpro Learning Solutions is a leading e-learning provider based in Pune, Maharashtra, specializing in delivering high-quality training across IT development, data-driven skills, and soft skills. Our unique approach ensures interactive, engaging sessions accompanied by detailed reports on engagement and expertise growth. For more details, visit our website at irizpro.in.

Job Overview

We are seeking a Client Success Associate Executive to join our team in Pune. This full-time position is ideal for a fresher with 0 to 1 year of experience. The role involves ensuring client satisfaction by assisting in the management of client relationships and enhancing their engagement with our training solutions.

Qualifications and Skills

• Customer Relationship Management (Mandatory skill): Ability to manage and maintain strong relationships with clients to maximize their satisfaction.
• Communication Skills (Mandatory skill): Excellent verbal and written communication abilities to effectively convey information and resolve issues.
• Problem-Solving: Capable of identifying issues and developing effective solutions to improve client experiences.
• Account Management: Skills in managing client accounts and ensuring their needs and expectations are met.
• Product Knowledge: Knowledge about the company's training solutions to effectively communicate and demonstrate their value to clients.
• Analytical Skills: Ability to analyze client feedback and data to improve service delivery and client satisfaction.
• Time Management: Skills to effectively prioritize tasks and manage time to meet deadlines and client expectations.
• Negotiation Skills: Able to negotiate terms and conditions to achieve a win-win situation for both the client and the company.

Roles and Responsibilities

• Assist in overseeing client accounts to ensure client satisfaction and engagement.
• Maintain regular communication with clients to update them on new offerings and gather feedback.
• Collaborate with internal teams to ensure timely delivery of training solutions.
• Analyze client data to determine engagement levels and pivotal areas of improvement.
• Organize and coordinate client meetings, training sessions, and feedback sessions.
• Provide support to clients in resolving any issues or concerns about training sessions.
• Prepare reports on client engagement and expertise levels gained through training.
• Identify opportunities for upselling and cross-selling additional training programs.