·        Processes the simplest to the most complex visa cases correctly and efficiently employing a polite manner to applicants and Embassy employees with little or no need for guidance 

·        Keeps informed of laws, regulations and SOPs related to visa cases. 

·        Either alone or as a team member, can take complete action on all classes of visas upon receipt including screening, data entry, visa classification, scanning of documents, photo capture, fingerprint capture, printing, quality assurance, tracking, and issuance. 

·        Tracks applications, including emergencies or high-profile cases. 

·        Advises officer of relevant applicant information which requires thorough knowledge of host country by providing consular officers with background information on local customs, traditions, and personalities. 

·        Exercises discretion and a high degree of professional responsibility in handling confidential/sensitive applicant information and documentation. 

·        When a security advisory opinion (SAO) is needed, prepares the draft SAO in the electronic visa system, exercising judgment in evaluating and synthesizing applicant information from the application and associated documentation. Notifies the officer when the SAO is ready for final review and electronic transmittal.  

·        Monitors daily the status of all cases pending SAO. Notifies the settling officers whenever an SAO reply is received. 

Ensures key case documents are effectively managed.