Company Overview

Inwinteck Pvt Ltd, established in 2015, specializes in global IT hardware maintenance services for high-end server and storage systems. We provide full-time or on-call onsite certified technicians to support client IT infrastructure needs in over 195 countries, ensuring top-level customer satisfaction and minimal response times. Our professional team is equipped to handle all locations worldwide 24x7.

Job Overview

We are seeking an Operation Executive to join our dynamic team at Inwinteck Pvt Ltd. This full-time position is located in Thane and is suitable for freshers with 0 to 1 year of work experience. The ideal candidate will play a critical role in supporting our operational tasks and ensuring smooth execution of various activities and projects.

Qualifications and Skills

• Strong communication skills to effectively collaborate with team members and clients (Mandatory skill)
• Keen attention to detail to ensure accuracy and quality in all tasks (Mandatory skill)
• Ability to work well in a team-oriented environment, contributing positively to team dynamics (Mandatory skill)
• Effective time management skills to prioritize tasks and meet deadlines
• Problem-solving skills to address and resolve operational issues efficiently
• Organizational skills to manage multiple tasks and projects simultaneously
• Analytical thinking to evaluate processes and suggest improvements
• Adaptability to adjust to changing situations and requirements in a fast-paced environment

Roles and Responsibilities

• Assist in the coordination of daily operations to ensure timely and efficient service delivery
• Manage and track operational activities through the company's IT ticketing system
• Maintain communication with clients to provide updates and resolve any service issues
• Support vendor management executives in coordinating with third-party service providers
• Monitor and report metrics related to service level agreements (SLAs) and customer satisfaction
• Ensure compliance with company policies and procedures to maintain operational standards
• Participate in team meetings and contribute to the development of process improvement initiatives
• Assist in administrative tasks related to the operations department