Company Overview

Inwinteck Pvt Ltd is a global IT hardware maintenance services provider specializing in high-end server and storage systems. Established in 2015, the company offers on-call/on-site break-fix support in over 130 countries, with a team of qualified technicians ensuring customer satisfaction and seamless IT infrastructure maintenance.

Job Overview

Customer Support role at Inwinteck Pvt Ltd is a full-time position based in Thane, ideal for freshers with 0 to 1 year of experience. The company has 11-50 employees and emphasizes qualities such as excellent communication skills, problem-solving abilities, empathy, and adaptability.

Qualifications and Skills

• Excellent communication skills
• Problem-solving abilities
• Empathy
• Patience
• Product knowledge
• Time management
• Adaptability
• Conflict resolution

Roles and Responsibilities

• Provide efficient and courteous customer support via various communication channels
• Resolve customer inquiries and issues in a timely and professional manner
• Demonstrate empathy and patience while assisting customers with their queries
• Effectively manage time to handle multiple customer support tasks simultaneously
• Utilize product knowledge to address customer concerns and provide accurate information
• Adapt to different customer personalities and situations to ensure a positive customer experience
• Resolve conflicts or escalations with diplomacy and professionalism.

Note: Rotational shifts including night shift with 5days working and rotational off.