ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Own continuous client profitability through configuration, out of scope project support, automation, process improvement, quality assurance, and support of team member growth & development.

• In partnership with the BSM, drive accountability for team performance and own client dashboard, including change management tickets, case management, for aligned clients.

• Proactively monitor, track multiple projects with a focus to mitigate potential risks related to timelines, resources, and quality.

• Ensure that compliance regulations are met across aligned clients, including SOC1.

• Manage adherence to Enterprise Initiatives across aligned clients, including special projects and process improvements.

• Accountable for targeted BSA skills development by leveraging SME resources.

• Provide guidance and support for issue research, resolution, and root cause analysis.

• Provide quality oversight and guidance and ensure adherence to Empyrean best practices and standards.

• Adhere to processes, metrics of performance, and quality parameters

• Hold BSAs accountable for Jira updates, including ticket status, work effort, time tracking, and documentation to ensure that scope, cost, and resource allocation per project can be evaluated.

• As part of delivery management, drive utilization and process improvements, resulting in productivity gains

• Be the point of contact for CSG on all delivery related aspects.

• Implement & monitor the Feedback Mailbox, following the escalation procedures on all deliverables.

We are Looking for a Professional Expertise:

• Involved in Software Developments, Project Developments...
• In any Program Language
• A Min. of 05 Years of Experience in Project Management
• Worked in Data Base Management or IT Development

Details:

• Work Location - Hyderabad
• Work Mode - Hybrid [In person training for first 2 Months]
• Shift Timings - 4 PM to 1 AM
• 05 Day Work Week [Monday - Friday]
• US Calender Holidays