Company Overview

Intriants Services is a recruitment and staffing company based in Mumbai with 2-10 employees. Visit Intriants Services for more information.

Job Overview

This position is for a Customer Service Representative as a junior-level role with 1-3 years of experience in Mumbai. It is a Full-Time position.

Qualifications and Skills

• Excellent communication skills
• Empathy
• Problem-solving abilities
• Patience
• Active listening skills
• Conflict resolution capabilities
• Time management
• Adaptability

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Resolve customer concerns in a professional and efficient manner
• Provide product and service information to customers
• Document all interactions with customers accurately
• Escalate issues to the appropriate department when necessary
• Ensure customer satisfaction and loyalty through excellent service
• Adhere to company policies and procedures
• Collaborate with team members to improve overall customer experience