Company Overview

INTINERI INFOSOL PRIVATE LIMITED, headquartered in Kolkata with an office in Noida, specializes in Pan India and global IT/Non-IT recruitments. The company offers a variety of services including domestic campaigns, lead generation, customized database generation, vendor call center campaigns, both Voice and Non-Voice. With a team of 11-50 employees, Intineri Infosol operates in the IT Services and IT Consulting industry.

Job Overview

We are seeking a Junior US Third Party Collection Specialist to join our team in Noida. The ideal candidate should have a minimum of 1 year of work experience in a similar role. This is a full-time position that requires strong communication skills and expertise in handling US processes, specifically in debt collection.

Qualifications and Skills

• Minimum of 1 year experience in US third party collection processes, ensuring compliance with relevant laws and regulations.
• Excellent communication skills, both verbal and written, to effectively interact with US customers and clients.
• Proven experience in handling US debt collection, understanding of the market and specific challenges.
• Strong knowledge of US first party and third party collection practices and procedures.
• Understanding of international business processes and ability to work across time zones.
• Ability to manage confidential and sensitive information with high integrity.
• Strong problem-solving skills and a detail-oriented approach to work tasks.
• Proficiency in using customer relationship management (CRM) systems and other relevant software tools.

Roles and Responsibilities

• Contact customers in the US to collect outstanding debts in accordance with company protocols and US regulations.
• Negotiate payment plans and settlements to achieve optimal recovery rates.
• Accurately document all interactions with customers in the CRM system.
• Monitor and report on collection activities and outcomes to management.
• Collaborate with other team members to resolve complex collection cases.
• Ensure compliance with relevant US debt collection laws and guidelines.
• Provide exceptional customer service to maintain good client relationships.
• Identify and address issues that could hinder successful debt recovery and propose solutions.