Position:- US Debt Collection Specialist

1st Party & 3rd Party Collection

Salary Upto 4.8 Lpa As per experience

Excellent Communication Required

Job Overview

We are seeking a Junior US Collection Specialist to join our Noida office. This is a full-time position requiring 1 years of experience. The role emphasizes the ability to manage and handle US debt recovery processes efficiently, ensuring timely collections and fostering positive client relationships.

Qualifications and Skills

• Strong communication skills (Mandatory skill) - Essential for effective client interactions and to facilitate smooth collection processes.
• US Debt Collection (Mandatory skill) - Prior experience or knowledge of US debt collection processes and legal standards.
• Fluency in multiple languages - Ability to converse in different languages enhances client interaction and broadens negotiation capacities.
• Negotiation skills - Critical for persuading clients and reaching amicable settlements, ensuring successful debt recovery.
• Cultural awareness - Understanding various cultural norms aids in credible communication and client handling, crucial in a global setup.
• Knowledge of international trade regulations - Awareness of international regulations ensures compliance and aids in efficient debt processing.
• International Voice - Proficient in handling international voice processes to assist clients from diverse geographic locations.
• Time management - Ability to prioritize tasks effectively to meet collection targets within stipulated deadlines, enhancing productivity.

Roles and Responsibilities

• Manage outbound and inbound calls for debt recovery, ensuring resolution of issues and collection of receivables.
• Build and maintain effective relationships with clients to facilitate positive interactions and successful collections.
• Negotiate payment plans and settlements as per company policies and ensure compliance with US debt collection regulations.
• Prepare and maintain accurate records of payment status, interactions, and client agreements for auditing and reporting purposes.
• Collaborate with internal teams to address client-specific issues, providing solutions and ensuring customer satisfaction.
• Implement process improvements as part of the collection strategy to increase efficiency and enhance recovery rates.
• Monitor accounts to identify outstanding debts, evaluate credit and ensure timely follow-ups as per guidelines.
• Stay updated with industry trends, compliance regulations, and best practices to contribute innovative ideas in collections processes.