Roles and Responsibilities:

• Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.
• Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.
• Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.
• Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.
• Bridge the gap between customers and our internal stakeholders for timely and effective resolution.
• Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.
• Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.

Required Skills and Qualifications:

• Any Bachelor’s degree (or equivalent).
• Minimum 1.5 to 3 years of experience in any customer centric role.
• Customer orientation and ability to adapt/respond to different types of customers.
• Ability to handle customer calls/ queries/ grievances.
• Excellent interpersonal and communication skills both written and verbal.
• Familiarity with CRM systems will be a plus.
• Experience in MIS/ dashboard preparation.

Location: Mumbai, Goregoan (West)