JOB PURPOSE:

To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

CERTIFICATIONS:

Professional Certification in Server domain (MCSE/MCSA)

Microsoft Azure Associate.

VMware Certified Professional (VCP)

ITIL (Minimum Foundation Level).

Excellent understanding of IT Service Management and underlying Processes

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
• Solid understanding and experience of Mail flow in an enterprise environment.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies. 
• Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
• Enforce strong security practices and standards across all systems.
• Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
• Develop and execute Power Shell or similar scripts for process automation and task scheduling.
• Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
• Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
• Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with cross-functional teams to design and implement infrastructure solutions.
• Knowledge on Microsoft SQL Server
• Excellent communication skills and customer service ethos.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Windows Server Management

SCCM/Patch Server Management

Active Directory

Microsoft Exchange

Office 365 Management

Automation through BMC True sight Server Automation and Manage Engine

VM Management

Backup Management

SOFT SKILLS:

MANDATORY

Excellent communication.

Problem Solving.

Interpersonal Skills.

Planning and organization.

Flexibility & dedication toward the work.

Conflict Resolution

Critical Thinking