Technical Manager - IT Infra
Technical Manager - IT Infra
793
Applications
Dubai, United Arab Emirates
Full-Time
Senior: 8 to 20 years
Posted on Mar 19 2025
About the Job
Skills
IT Infrastructure Management
storage
network
Data Centers
security
cloud
servers
- Supervise and provide mentorship to the team of technical support engineers and systems administrators, fostering professional growth and ensuring that all service-level agreements (SLAs) are met with high standards of client service.
- Direct the technical operations team in delivering comprehensive managed IT services, guaranteeing adherence to client requirements, industry standards, and the organization’s internal guidelines.
- Oversee and manage the incident escalation process, ensuring rapid issue resolution and implementing proactive problem management strategies to prevent recurring issues and minimize client impact.
- Continuously develop and enhance operational processes to improve service efficiency, uphold consistent delivery standards, and ensure compliance with ITIL best practices.
- Serve as the primary liaison for key client accounts, handling escalations with professionalism and facilitating proactive communication and detailed reporting to maintain high levels of customer satisfaction.
- Administer change management protocols by ensuring that all infrastructure and application modifications are documented, authorized, and communicated according to established policies and industry best practices.
- Measure and report on critical performance indicators (KPIs), including response times, resolution times, and client satisfaction. Use these metrics to pinpoint areas of improvement and optimize service quality.
- Coordinate with various departments, such as project management, sales, and product development, to meet client needs, align expectations, and devise innovative service solutions.
- Establish and manage operational budgets, ensuring resource allocation aligns with demand while maintaining a focus on cost-efficiency and maximizing value.
- Contribute to strategic planning initiatives, identifying opportunities to enhance service offerings and supporting the development of new managed services to meet emerging client needs.
- Ensure all operations comply with regulatory requirements, internal policies, and risk management guidelines, maintaining a secure and compliant environment for client services.
- Promote a culture of continuous improvement, encouraging team input on operational enhancements and introducing innovative solutions to improve efficiency and client satisfaction.
About the company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, Smart Assets and IoT, and Cybersecurity.
Since 1991, Intertec has expanded its local offices in UAE, India, Oman, B ...Show More
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, Smart Assets and IoT, and Cybersecurity.
Since 1991, Intertec has expanded its local offices in UAE, India, Oman, Bahrain and KSA. The company has matured its delivery capabilities with MSP for Cloud and Managed Services, and ISO 9001 certifications. Intertec has developed a reputation for its commitments to its employees and customers alike, and invests regularly in R&D, certifications and maturity to empower our customers’ business.
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Industry
IT Services
Company Size
201-500 Employees
Headquarter
Bangalore
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