RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

Technical SME for the technologies listed in the Competency table below.

·      Handle Medium & Large projects.

·      Deliver Projects within schedule and budgets.

·      Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.

·      Adherence to Process, Policies & Procedures

·      Maintain and acquire Certifications as per Business Requirements for self and team.

·      Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.

·      Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.

·      Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.

·      Ability to create & review manuals, project & support documents for self and team.

·      Ability to lead by example and be able to quickly establish respect of both, team members and external vendors from technical and management perspective. Ability to inspire confidence in users.

·      Ability to multi-task, prioritize multiple objectives, initiatives, and requests.

·      Self-Starter and able to work independently and as part of the team.

·      Must have excellent cross department communication and adept at building relationships with stakeholders.

CERTIFICATIONS:

CCIE – Security

Palo Alto PCNSE

Fortinet NSE 4

Fortinet NSE 7

Aruba Certified Clear Pass Professional

Aruba Certified Switching Associate

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

·Strong Knowledge on below Technologies/Concepts:

o  Firewall (Cisco, Fortinet, Palo Alto)

o  VPN

o  AAA

o  NAC (Cisco, Aruba)

o  Routing & Switching (Cisco, Aruba)

SOFT SKILLS:

MANDATORY

• 1.  Strong written and verbal communication and analytical skills
• 2.  Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
• 3.  High Degree of Perseverance.
• 4.  Very good Customer handling Skills.
• 5.  Can Do attitude.
• 6.     Open to learn new technologies.