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Service sales Coordinator

Navi Mumbai
Mumbai
Full-Time
Junior: 1 to 3 years
2.5L - 3.6L (Per Year)
Posted on Apr 18 2024

Not Accepting Applications

About the Job

Skills

Client handling
Customer Service
Team Management
Knowledge about power equipment/ Electronic products
Complaint Management
Client queries handling
MIS
  1. Attending Calls from customers and noting complaints and answering queries.
  2. Handling daily emails (Queries, complaints, and feedback emails etc.)
  3. Assigning location wise complaints to service engineers.
  4. Trying to avoid escalation of complaints from customers.
  5. Informing customers about the estimated time of complaint redressed.
  6. Following up with service engineers regarding work in progress and estimated time of completion.
  7. Arranging the service engineer for installation of machine once it is delivered.
  8. Ensuring the timely service and maintenance of machines to avoid breakdown.
  9. Updating the MIS sheet with installation dates and other data for proper coordination.
  10. Making calls to customers to get feedback on the working of machines

About the company

Welcome to Intermax Services, a trusted provider of advanced power conditioning equipment. With 15+ years of industry experience and a strong partnership with Vertiv, we specialize in delivering innovative technologies and services for data centers, communication networks, and commercial/industrial environments. Our comprehensive range of products and services includes UPS systems, industrial b ...Show More

Industry

Electric Power Transmissi...

Company Size

11-50 Employees

Headquarter

Navi Mumbai, Maharashtra