Company Overview

Interface Digital Solutions Pvt. Ltd., established in 1995, specializes in providing services in the field of business and home automation. With offices in India and the UAE, we excel in delivering a wide range of solutions including Unified Communication, CCTV surveillance, Fire detection and suppression systems, Access control systems, Data networking, and High-end home automation. Our personalized approach and dedicated team of certified engineers ensure that each project is handled with utmost care and attention to detail. Our headquarter is located in Mumbai, Maharashtra, and we pride ourselves on offering cutting-edge technology to cater to the unique needs of our clients. For more information, visit our website.

Job Overview

We are seeking a Senior Customer Relationship Management Manager with a minimum of 7 years and a maximum of 10 years of work experience. This is a full-time position based in Mumbai. The ideal candidate will be responsible for managing customer relationships, analyzing customer data, and implementing strategies to enhance customer satisfaction and loyalty.

Qualifications and Skills

• Proven experience in customer relationship management with a minimum of 7 to 10 years in a similar role.
• Strong proficiency in statistical analysis to interpret and leverage customer data effectively.
• Hands-on experience with machine learning to develop predictive models and improve customer interaction.
• Advanced knowledge of Python programming for data analysis and automation tasks.
• Experience in data visualization to present actionable insights to stakeholders.
• Proficiency in predictive modeling to anticipate customer needs and tailor services accordingly.
• Expertise in big data technologies for processing large datasets and uncovering trends.
• Solid knowledge of SQL for querying databases and managing data sets effectively.
• Experience in data mining to extract useful information from raw data and improve customer strategies.

Roles and Responsibilities

• Develop and implement CRM strategies to increase customer engagement and loyalty.
• Analyze customer data to identify trends and insights, enabling targeted marketing and service strategies.
• Collaborate with cross-functional teams to align customer relationship goals with business objectives.
• Use predictive models to forecast customer behavior and tailor services to meet their needs.
• Leverage data visualization tools to present findings to stakeholders, facilitating data-driven decisions.
• Oversee the integration of CRM systems with other business applications to streamline processes.
• Monitor and measure the effectiveness of CRM initiatives, making improvements as necessary.
• Maintain up-to-date knowledge of CRM trends and technologies to ensure the implementation of best practices.