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telecaller
telecaller11
Applications
11
Applications
Bengaluru
Full-Time
Junior: 1 to 3 years
₹ 15K - ₹ 20K (Per Month)
Posted on Sep 20 2023
Not Accepting Applications
About the Job
Skills
Microsoft Office
Analytical Skills
Communication
Customer Service
Solution Finder
Rapid Learning
- Making Outbound Calls: Telecallers often make outbound calls to a list of potential customers or clients. They may use scripts provided by the company to introduce products or services and engage in sales or marketing efforts.
- Receiving Inbound Calls: Some telecallers work in roles where they answer incoming calls from customers or clients. They may provide information, address inquiries, or assist with issues or concerns.
- Product/Service Knowledge: Telecallers need to have a deep understanding of the products or services they are promoting or selling. They should be able to explain features, benefits, and pricing effectively.
- Lead Generation: Telecallers may be responsible for identifying and qualifying potential leads for sales or marketing purposes. This involves collecting relevant information about the lead and determining their level of interest.
- Sales and Conversions: In sales-focused roles, telecallers aim to convert leads into customers or clients by using persuasive communication skills and sales techniques.
- Customer Support: In customer support roles, telecallers assist existing customers with inquiries, issues, or requests. They need to provide excellent customer service and ensure customer satisfaction.
- Maintaining Records: Telecallers often need to maintain accurate and detailed records of their calls, including call outcomes, lead information, and customer interactions.
- Follow-Up: They may be responsible for following up with leads or customers through additional calls or emails to nurture relationships, close sales, or gather feedback.
- Meeting Targets: Telecallers often have specific targets or quotas to meet, such as a certain number of calls made, sales generated, or leads qualified.
- Handling Objections: Telecallers encounter objections and challenges from leads or customers. They must be skilled at handling objections and providing persuasive responses.
- Compliance and Ethics: Telecallers need to adhere to legal and ethical guidelines while making calls, including following regulations such as "Do Not Call" lists and respecting customer privacy.
- Training and Development: They may undergo training sessions to improve their communication skills, product knowledge, and sales techniques.
- Team Collaboration: In some cases, telecallers work as part of a larger sales or customer support team, and they need to collaborate with colleagues to achieve departmental goals.
- Feedback and Reporting: Telecallers may provide feedback to supervisors or management regarding customer feedback, market trends, or any issues they encounter during calls.
- Adapting to Technology: Telecallers use various communication and CRM (Customer Relationship Management) tools to manage calls and track interactions.
- Professionalism: Telecallers should maintain a professional and courteous demeanor at all times when interacting with leads or customers.
About the company
Printing and services, Branding, Eco friendly products
Printing and services, Branding, Eco friendly products
Industry
Advertising Services
Company Size
11-50 Employees
Headquarter
Bengaluru, Karnataka
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