Key Responsibilities:

1. Team Management:

• Supervise and guide the housekeeping staff to ensure cleanliness and hygiene standards are consistently maintained.
• Assign daily tasks and monitor the completion of work, including cleaning of auditoriums, lobbies, restrooms, and other public areas.
• Conduct regular briefings to discuss work schedules, updates, and any special instructions.

1. Quality Assurance:

• Inspect all areas of the multiplex to ensure they meet company cleanliness standards.
• Address any housekeeping deficiencies promptly and implement corrective measures.

1. Inventory and Supplies Management:

• Maintain inventory of cleaning supplies, tools, and equipment.
• Ensure timely procurement and proper usage of materials to avoid wastage.

1. Customer Service:

• Address customer feedback or complaints related to cleanliness and hygiene.
• Ensure all public areas and restrooms are clean and welcoming during operational hours.

1. Training and Development:

• Train housekeeping staff on the use of cleaning equipment, chemicals, and safety protocols.
• Conduct refresher training sessions to ensure consistent performance.

1. Health and Safety Compliance:

• Enforce adherence to health and safety regulations, ensuring the safe handling and storage of cleaning chemicals.
• Prepare and implement cleaning schedules to maintain hygiene during peak and off-peak hours.

1. Coordination with Other Departments:

• Collaborate with operations, maintenance, and food & beverage teams to address cleaning needs effectively.
• Assist in special cleaning requirements during events or emergencies.

1. Administrative Tasks:

• Maintain accurate records of staff attendance, schedules, and performance.
• Submit regular reports to the management regarding housekeeping operations and challenges.

Skills & Competencies:

• Strong leadership and supervisory skills.
• Attention to detail and a commitment to maintaining high standards.
• Excellent time management and organizational abilities.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of cleaning techniques, equipment, and chemicals.

Educational Qualifications:

• Diploma or degree in hotel management, hospitality, or a related field is preferred.
• Previous experience in housekeeping operations, preferably in the cinema, hospitality, or retail industries, is mandatory.

Work Schedule:

• Flexible schedule, including weekends, holidays, and evening shifts, based on operational needs.

This role is ideal for candidates with a passion for maintaining high standards of cleanliness and creating a pleasant experience for patrons.