Key Responsibilities:

1. Customer Service:

• Greet customers warmly as they arrive.
• Assist patrons with inquiries regarding show timings, ticket bookings, and pricing.
• Address complaints or concerns courteously and escalate issues to management when required.
• Ensure all guests have a seamless and pleasant experience during their visit.

1. Ticketing and Reservations:

• Operate the ticketing system to assist customers with bookings, cancellations, or rescheduling.
• Upsell premium seating options or special promotions.

1. Seating and Hall Management:

• Guide customers to their seats and assist in maintaining orderly entry and exit.
• Ensure that the halls are clean and meet company standards before and after shows.

1. Promotions and Offers:

• Inform guests about ongoing offers, discounts, or loyalty programs.
• Encourage customer participation in surveys or feedback sessions.

1. Crisis Handling:

• Manage situations like overbooking, lost items, or disputes with calmness and professionalism.
• Assist in emergency situations like fire drills or evacuations.

1. Coordination with Teams:

• Work closely with housekeeping, security, and food & beverage teams to deliver a consistent customer experience.
• Provide feedback or suggestions to management based on customer interactions.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Patience and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Multilingual skills are a plus for serving diverse customer groups.
• Knowledge of cinema booking software is advantageous but not mandatory (training provided).

Educational Qualifications:

• A degree/diploma in hospitality, management, or a related field is preferred.
• Prior experience in customer service or hospitality is advantageous but not mandatory.

Work Schedule:

• Flexible working hours, including weekends, holidays, and late-night shifts based on show timings.

This role is ideal for candidates passionate about delivering excellent customer experiences in the entertainment industry.

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