Company Overview

INNOVISION LIMITED is a leader in providing tailored solutions to meet clients' evolving needs in the staffing and recruiting industry. Committed to delivering innovative and value-driven services, the company excels in customizing security mechanisms and re-engineering processes to meet high demands. With its headquarters in Gurgaon, Haryana, and a workforce of 1001-5000 employees, INNOVISION Limited stands out for its responsive and progressive approach, ensuring client satisfaction through its intellectual capital.

Job Overview

The role of a Telecounsellor at INNOVISION Limited involves providing client support and crisis intervention through telecommunication platforms. Located in Gurgaon, this position is a full-time, fixed-term employment opportunity suitable for freshers with 0 to 1 year of work experience. The Telecounsellor will engage with clients, offering empathetic and confidential guidance to assist them in overcoming challenges while maintaining a compassionate and culturally competent approach.

Qualifications and Skills

• Proficiency in crisis intervention techniques to help clients navigate urgent situations effectively and with sensitivity.
• Experience or knowledge in motivational interviewing to encourage client progress and self-efficacy.
• Ability to build and manage client relationships, ensuring trust and effective communication at all times.
• Strong active listening skills to understand client needs and respond with appropriate counsel and support.
• Demonstrated empathy and compassion towards clients, ensuring a supportive and non-judgmental environment.
• Understanding of confidentiality management to handle sensitive client information responsibly and securely.
• Cultural competency to work effectively with clients from diverse backgrounds and tailor counseling approaches accordingly.
• Familiarity with telehealth platforms to deliver counseling services remotely, ensuring accessibility and convenience for clients.

Roles and Responsibilities

• Provide telephonic counseling services to clients, addressing their concerns with empathy and professionalism.
• Implement crisis intervention strategies to assist clients in urgent or emergency situations.
• Conduct motivational interviews to support and motivate clients towards achieving their goals.
• Manage client relationships by maintaining regular communication and follow-ups as needed.
• Ensure all client interactions are confidential and comply with company and legal data protection standards.
• Adapt counseling techniques to suit diverse client needs, promoting inclusivity and understanding.
• Utilize telehealth platforms effectively to deliver remote counseling sessions.
• Participate in training and professional development sessions to stay updated on best practices in telecounseling.