Domestic - Punjabi/Gujarati/Bengali/Nepali

JOB OVERVIEW:

● Salary - 30k - 100k CTC

● Shift - Night shift (Rotational)

● Mode of work - Work from home

● Working days - 5 Days

● Process Type - International

● Communication Type - Voice

● Joining - After one month

RESPONSIBILITIES:

● Renders correct concepts and meanings between language and English

following complexity,

● Clarity, tone and style from one language into another, upholding the

correct rules for grammar and syntax in both languages.

● Provide strict renditions of the messages including every detail of the

conversation and are prepared for challenging calls at any time.

● Employs good customer service and communication skills, clear

enunciation, pronunciation, pleasant and professional voice as well as

polite forms of expression.

● Follows instructions for clients, manages the flow of the call and avoids

taking over the call, as well as avoids interaction with the limited English

speaker person without the client's permission.

● Remains calm during calls in the event that one of the primary speakers is

incoherent or upset, especially in emergency situations.

● Remains punctual and available during scheduled work hours.

● Ensures access to the internet for work related electronic communication.

● All other duties as assigned.

REQUIREMENTS:

● High School degree or equivalent.

● Native Fluency in English and Language (Indian Language).

● Android Mobile Phone, 100mbbs wifi and a headset.

● Advanced skills in the cultural dynamics (cultural implication and idiomatic

expression) of language.

● Excellent listening, retention and note-taking skills to maintain a high level

of accuracy.

● Ability to concentrate, stay detached from the conversation, and remain

neutral and objective at all times.

● Ability to explain certain cultural concepts to avoid miscommunication with

the permission or at request of the client.

BENEFITS:

● Overtime pay

● Mediclaim (Covers the employee, Spouse & 2 kids from the first day

● of employment)

● Other Incentives based on performance.