Company Overview

Innovative Talent Solutions is a leading recruitment firm based in New Delhi, specializing in providing tailored manpower solutions to various industries. With a dedicated team of professionals and expansive service coverage in the United States, we are focused on sourcing competent candidates and aligning them with the right jobs. Committed to superior performance, our goal is to deliver integrity and speed in every assignment.

Job Overview

We are seeking a Senior Workday Support Lead for our client, Teledoc. This is a remote position based in Pune, requiring a seasoned professional with 7 to 10 years of experience. The ideal candidate will possess recruitment expertise along with hands-on experience in Workday configuration, customer support, and project management. Strong communication, analytical thinking, problem-solving, and team leadership skills are essential for success in this role.

Qualifications and Skills

• Must have recruitment experience, capable of understanding hiring processes and aligning with business needs (Mandatory skill).
• Proficient in Workday configuration with a track record of successful implementations and systems optimization.
• Experienced in delivering exceptional customer support, with a focus on resolving user issues promptly and efficiently.
• Strong project management skills, including planning, execution, and oversight to ensure timely completion of objectives.
• Excellent communication skills, both verbal and written, for effective collaboration with team members and stakeholders.
• Analytical thinking skills to assess data accurately and make informed decisions to support business objectives.
• Problem-solving expertise, providing innovative solutions to complex challenges in a dynamic work environment.
• Team leadership experience, demonstrating an ability to inspire and guide a diverse team towards achieving common goals.

Roles and Responsibilities

• Lead the support and management of Workday systems, ensuring optimal performance and user satisfaction.
• Handle escalations related to Workday and recruitment processes, providing prompt and effective resolutions.
• Collaborate with clients and stakeholders to understand their needs and implement appropriate Workday configurations.
• Manage customer support operations, ensuring high levels of service delivery and user engagement.
• Drive project management initiatives, overseeing project timelines, deliverables, and resource allocation.
• Facilitate communication among team members and departments to streamline processes and improve efficiencies.
• Analyze performance metrics and system data to identify areas for improvement and present actionable insights.

Mentor and develop team members, fostering a collaborative and growth-oriented work environment.

RECRUITMENT EXPERIENCE MUST