Company Overview

Innovative Talent Solutions is a specialized recruitment firm based in Delhi/NCR with a dedicated team of professionals from reputed organizations. We provide customized manpower solutions to various industries, ensuring superior performance and high levels of truthfulness and speed. Our services extend to the United States of America as well. Our core focus is on sourcing competent candidates and placing them in the right jobs. With a small team of 2-10 employees, our headquarters is located in New Delhi, and we belong to the Recruitment and HR industry.

Job Overview

We are seeking a Workday Support Lead to join our team on a remote basis. This mid-level position is based in Pune and offers the flexibility to work remotely. The ideal candidate should have relevant experience in Workday configuration and recruitment, with strong skills in customer support and project management.

Qualifications and Skills

• Experience in workday configuration to handle system changes and updates effectively.
• Proficiency in providing customer support to address and resolve client issues promptly.
• Ability to manage projects and deliver results within set timelines and scope.
• Excellent communication skills to interact with clients and team members clearly and efficiently.
• Strong analytical thinking to assess complex scenarios and derive actionable solutions.
• Adept problem-solving skills to identify issues, determine causes, and implement effective resolutions.
• Experience in remote collaboration to work seamlessly with a distributed team.
• Recruitment experience (Mandatory skill) for sourcing and placing the right candidates in various roles.

Roles and Responsibilities

• Lead and manage the Workday support team to ensure efficient resolution of issues.
• Configure the Workday system to meet client specifications and requirements.
• Provide exceptional customer support to address and resolve client inquiries and concerns.
• Manage multiple projects, ensuring timely delivery and adherence to project scope.
• Communicate effectively with clients, team members, and stakeholders to ensure alignment and transparency.
• Analyze complex problems and develop strategic solutions to address them.
• Collaborate remotely with team members to drive successful project outcomes and improvements.
• Utilize recruitment experience to source, identify, and place suitable candidates in various roles within the organization and for clients.