Job Overview: We are looking for a talented and reliable DevOps Engineer to join our growing team. This role is responsible for providing second-line technical support (L2) to our customers for a variety of technology products and services. You will be the primary point of contact for troubleshooting technical issues, documenting incidents, and escalating complex issues to higher-level support teams. You will play a critical role in ensuring customer satisfaction and resolving issues efficiently.

Responsibilities:

· Provide excellent second-line technical support to internal and external customers on various technology products and services.

· Respond promptly to incidents and service requests, ensuring timely resolution.

· Diagnose and troubleshoot complex technical issues related to ArgoCD, Kubernetes, IBM Cloud Platform

· Certificate Rotation and API Key Rotation

· Image management on IBM container registry

· Running Kubernetes deployment using ArgoCD, GitOps, understanding on HELM charts

· Running Tekton pipeline for building container images

· Automating RunBook using Ansible/chef

· Work with the IBM Cloud Platform, ensuring the availability, performance, and security of the infrastructure.

· Monitor and maintain Kubernetes clusters on Redhat OCP to ensure optimal performance.

· Collaborate with cross-functional teams to provide technical support and expertise.

· Utilize the ServiceNow ticketing tool for incident tracking, resolution, and reporting.

· Debugging and work closely with L3 support teams to escalate and resolve complex issues.

· Collaborate with development teams to address recurring issues and improve system performance.

· Ensure accurate and detailed documentation of incidents and resolutions.

· Continuously improve skills and knowledge through active learning and participation in training programs.

Qualifications:

· Bachelor’s degree in computer science, Information Technology, or a related field.

· 4-6 years of experience in IT support, with a focus on second-line support.

· Strong understanding of Redhat OCP with Kubernetes, ArgoCD, Helm charts IBM Cloud Platform,

· Proven ability to troubleshoot complex technical issues and diagnose root causes.

· Familiarity with IBM Cloud Platform.

· Experience with incident management and resolution.

· Proficiency in using the ServiceNow ticketing tool.

· Excellent communication and interpersonal skills