Job Description:

• Manage large amount of calls

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Generate sales leads

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Follow communication procedures, guidelines and policies

• Use telephones to reach out to customers and verify account information

• Work with customer service manager to ensure proper customer service is being delivered Job Accomplishments:

• Resolve customer complaints via phone, email, mail or social media

Requirements:

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Graduate with a Degree