Position: Customer Service Executive (Night Shift - Female Candidates)

Experience: 1-2 years

Shift Timing - 8 PM to 5 AM

Skills Required:

• Exceptional written and verbal communication skills.
• Proficiency in conveying ideas clearly and effectively.
• Ability to articulate solutions with clarity and empathy.

Responsibilities:

• Addressing customer inquiries: Respond promptly to customer queries via phone, email, or chat, providing accurate information and assistance.
• Resolving customer issues: Handle complaints or concerns effectively, escalating when necessary, and ensuring timely resolution to maintain customer satisfaction.
• Maintaining records: Document customer interactions, transactions, and feedback accurately in the system to track issues and improve service quality