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Software Support Analyst

Gurgaon
Delhi
Pune
Chandigarh
Mumbai
Remote
Contract-To-Hire
Senior: 7 to 10 years
50K - 80K (Per Month)
Posted on Aug 29 2024

About the Job

Skills

Problem Solving
Communication Skills
SQL
Troubleshooting
Customer Service
Technical Documentation
Software Configuration
Ticketing Systems

The Customer Support Analyst is a customer focused, self-directed member of our application support team. You will identify, analyze and offer solutions to customer questions and problems via phone and email. The job calls for a resourceful individual who can learn new skills on the fly with the drive to provide superior customer service in support of our applications. You will be working with a team of professionals who are self-motivated, dependable, friendly and results-oriented individuals who like to help others solve their problems.


Key Responsibilities:

  • Respond to customer phone and email support requests in a timely, efficient and professional manner
  • Maintain detailed and up-to-date notes on all customer tickets and assigned in-house projects, as well as accurately accounting for all time spent on customer tickets and assigned in-house projects
  • Train new customers using online meeting tools and in-person meetings
  • Become an expert on the features and business applications of our products and services


Requirements:

  • Excellent listening skills
  • Professional and effective communications skills – both verbally and in writing
  • Ability to effectively interact and maintain professionalism with customers at all levels via phone, email, and in person
  • Strong technical aptitude
  • Demonstrated problem solving capabilities
  • Self-starting with the ability to prioritize and work independently
  • Sense of humor, curiosity and positive attitude
  • Reliable and responsible work ethic
  • Functional knowledge of Google Workspace (Docs, Sheets, Drive, etc.)
  • Functional knowledge of SQL queries preferred
  • Metals Distribution Industry knowledge and experience preferred
  • ERP Software knowledge and experience preferred
  • Understanding of the fundamentals of accounting preferred
  • Bachelor’s degree preferred


Benefits:

  • Work from home
  • 5 days a week work shift


About the company

Infraveo Technologies is a Privately owned IT Company established in 2017. Today we’re proud to have a team of IT Engineers who thrive on rolling up their sleeves and solving your IT problems and meeting your business needs. We are on a mission to exceed your expectations and form a Long-term, mutually beneficial relationship with YOU.

Industry

IT Services and IT Consul...

Company Size

51-200 Employees

Headquarter

Ahmedabad, Gujarat

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