Company Overview

InfoWryt Solutions LLP is a profitable pure play internet company in the Indian consumer internet domain. With years of experience, strong cash flow generation, and a diversified business portfolio, we are proud to be one of the few profitable internet companies in the country. Our website is http://infowryt.in/.

Job Overview

We are looking for a Customer Care Executive to join our team at InfoWryt Solutions LLP. As a Customer Care Executive, you will be responsible for providing excellent customer service to our clients. This is a full-time position based in Bangalore. The salary range for this role is competitive and will be based on your qualifications and experience. InfoWryt Solutions LLP currently has 2-10 employees.

Qualifications and Skills

• Previous experience in a customer service role or similar position
• Excellent verbal and written communication skills
• Ability to empathize with customers and provide appropriate solutions
• Strong problem-solving and decision-making ability
• Good organizational and multitasking skills
• Attention to detail and accuracy
• Ability to work effectively in a team environment
• Proficiency in using customer service software and tools
• Flexibility to work in shifts including weekends and holidays
• High school diploma or equivalent

Roles and Responsibilities

• Handle incoming calls and respond to customer queries in a professional and timely manner
• Provide accurate information and address customer concerns or complaints
• Ensure customer satisfaction by effectively resolving issues and escalating unresolved problems to the appropriate department
• Maintain a high level of knowledge about our products and services
• Identify and escalate priority issues and trends to the team lead or management
• Follow communication scripts and guidelines when handling different topics
• Keep records of customer interactions, transactions, comments, and complaints
• Collaborate with other team members to ensure consistent and exceptional customer service