·        Answer and handle inbound and outbound calls from patients and their families in a timely and professional manner.

·        Provide accurate and helpful information to patients and their families about the hospital's services, policies, and procedures.

·        Schedule appointments for patients and provide them with the necessary information to prepare for their appointments.

·        Assist patients and their families with any questions or concerns they may have.

·        Document all calls and interactions with patients and their families in the call center database.

·        Escalate complex issues to the appropriate supervisor or manager.

·        Maintain a positive and professional attitude at all times.

·        Meet and exceed all call center performance metrics.

·        Mandatory languages - fluent in Kannada & English

Week offs will be rotational

 Rotational shift - candidates have to work in all shifts

 Week offs will be rotational

Shift timings -  First shift - 6.30 am to 2.30 pm

             2nd shift - 8.00 am to 4.00 pm

             3rd shift - 11. 00 am to 7. 00 pm

            4th shift - 12.00 pm to 8.00 pm

            Night Shift - 8.00 pm to 8.00 am (only for boys)

            Rs. 250 per night will be paid for doing night shifts

Budget - 1.5 to 2.4LPA monthly based on experience